A small firm with big client expectations
Before Modulr, Pixie Payroll’s software was rigid and came with rising costs. But the real challenge came when managing payroll for larger clients, who were racking up significant Bacs charges. For many of their customers, these fees were unsustainable, especially when dealing with frequent payroll updates.
A growing problem: Time and cost restraints
One of Pixie Payroll’s biggest clients, a company that hires additional seasonal workers in the summer, found themselves spending two full days every month on payroll alone. Processing payments for around 170 employees required manual input for each individual transaction. “It was exhausting and left no room for error,” says Kellie.
That’s where Modulr came in. Through the BrightPay integration, Pixie Payroll discovered they could simplify the entire payroll process—reducing the workload from hundreds of individual payments down to just one.
“The Modulr integration was a game-changer. With one bulk payment, all those manual inputs disappeared, and our client suddenly had 24 extra days each year,” Kellie adds.
Another client, managing payroll for 30-40 employees, faced a different challenge—being charged a fee for each individual Bacs transaction. This was not only financially draining but also inefficient. "For a small business, paying those kinds of fees every month doesn’t make sense," Kellie says.
Thanks to Modulr, that problem vanished. Instead of paying per Bacs transaction, Pixie Payroll now processes all payments with a single transfer, cutting down the number of transactions and fees dramatically.
Cutting costs and boosting efficiency
The ability to streamline payments in Modulr was immediately apparent. One of Pixie Payroll’s clients, a busy care home, found it especially useful. With payroll needing to be processed weekly, they previously had no choice but to absorb high Bacs fees for every payroll run. Now, thanks to consolidated payments in Modulr, the care home saves money and time by processing all payroll at once.
Kellie notes, “For businesses with frequent payrolls, those transaction fees add up fast. Modulr allows us to offer a more affordable, streamlined service to our clients, which means they’re happier, and we’re running more efficiently.”
But the benefits didn’t stop at time and money savings. The flexibility of the Modulr-BrightPay integration made onboarding new employees and managing payroll changes effortless. With the ability to schedule payments in advance, Pixie Payroll could ensure that everything ran smoothly—even during peak periods when clients needed additional support.
“The Modulr integration was a game-changer. With one bulk payment, all those manual inputs disappeared, and our client suddenly had 24 extra days each year.”
Peace of mind for the payroll process
In an industry where deadlines are tight and clients’ livelihoods depend on punctual payments, Pixie Payroll needed more than just a software solution—they needed reliable support. Modulr’s team provided exactly that. Kellie highlights the importance of responsive customer service: “When you’re dealing with payroll, mistakes aren’t an option. If I have a query, the Modulr team gets back to me within hours, which is invaluable.”
For Pixie Payroll, this meant being able to reassure clients that their payments would be made on time, even when last-minute changes occurred. “Having that peace of mind has been crucial for us. Clients rely on us to manage their payroll, and Modulr gives us the tools and the support to make sure everything happens as it should,” Kellie says.
The streamlined experience has not only improved Pixie Payroll’s operational efficiency but also enhanced their reputation with clients. By using Modulr, Pixie Payroll has established itself as a forward-thinking, customer-centric service provider in the payroll space, offering cutting-edge solutions to common problems.
“For businesses with frequent payrolls, those transaction fees add up fast. Modulr allows us to offer a more affordable, streamlined service to our clients, which means they’re happier, and we’re running more efficiently.”
Transforming the future of payroll
By adopting Modulr, Pixie Payroll has positioned itself as a leader in payroll efficiency, saving clients both time and money while delivering a high level of service. As Kellie explains, “Modulr has transformed the way we work. We’ve saved our clients countless hours, reduced fees, and given them a system that makes payroll one less thing to worry about.”
Pixie Payroll’s success with Modulr highlights the impact that smart, adaptable technology can have on businesses that are ready to evolve. Now, they have more time to focus on growing their client base and less time spent on admin-heavy tasks.
Ready to transform your payroll process like Pixie Payroll? Discover how Modulr can save you time, reduce costs, and simplify payroll. Contact our payment experts today to learn more about how our seamless integration can work for your business.
